Privacy Policy

1. Introduction

At Aspley Family Medical & Dental Practice (AFMDP), we are committed to protecting the privacy and confidentiality of our patients and website visitors.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website https://afmdp.com.au/ or use our services.

This policy is designed in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Date of birth
• Address
• Medicare or health insurance details
• Medical history or health information (where required for treatment)

Appointment & Service Information

When booking appointments through our website or third-party platforms, we may collect:

• Appointment details
• Doctor preference
• Reason for visit
• Additional notes provided by the patient

Website Usage Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

This information helps improve our website and user experience.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• Providing medical care and health services
• Scheduling and managing appointments
• Maintaining accurate medical records
• Communicating appointment reminders and medical updates
• Improving our website and services
• Meeting legal and regulatory requirements
• Processing billing or Medicare-related services

4. Medical Records & Confidentiality

Your medical information is treated as confidential. We maintain strict procedures to ensure that health information is stored securely and accessed only by authorised healthcare professionals involved in your care.

5. Sharing of Information

We may share your personal information when necessary with:

• Medical specialists and healthcare providers involved in your treatment
• Pathology or diagnostic laboratories
• Government or regulatory authorities (when legally required)
• Medical billing and Medicare systems

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Security measures include secure systems, controlled access to medical records, and encrypted communication where possible.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to understand how visitors interact with the website. Cookies help improve website performance and user experience.

You can disable cookies through your browser settings if preferred.

8. Access and Correction of Information

You have the right to request access to your personal information or request corrections if your details are inaccurate.

Requests can be made by contacting our clinic.

9. Third-Party Services

Our website may include links to third-party platforms such as online appointment systems. We are not responsible for the privacy practices of those external services.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy please contact:

Aspley Family Medical & Dental Practice
1315 Gympie Road
Aspley, QLD 4034, Australia

Phone: (07) 3263 9951
Email: info@afmdp.com.au